Return & Replacement

Conditions for Returns

1. The product must be unused, uncover and without any flaws. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.

2. The product must include the original tags, user manual, warranty cards

3. The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of Dactarbari packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box.

How to return a product

1. Sign in to your Dactarbari Account, select My Orders.

2. Select the order you wish to return and click on the Manage Order button.

6. Click on Return Items.

7. Fill in the Return Form. The available return options (pickup/drop-off) will be displayed in this form.

8. Pack your Dactarbari parcel securely, with the product in the original and undamaged manufacturer's packaging as delivered to you and secure the Return Label on top of the return package.

9. If you are located in Dhaka city, then you will be able to avail pickup facility from specific areas. If you are located outside Dhaka, then you need to book the product in below address and send it through Sundarban Courier Service .Address: 2PI-BD House # 248/1-D, (1st floor)Kamal Soroni RD (60 feet)West Agargoan,Sher-e-bangla Nagar,Mirpur, Dhaka-1207.Bangladesh.

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