1. Overview

At Dactarbari.com, our goal is to make healthcare accessible and convenient for everyone.
You can easily order medicines, healthcare products, and other services through our website or mobile app in just a few steps.

2. Step-by-Step Ordering Process

Step 1: Search for Your Product

• Use the search bar or browse by category to find the medicine, healthcare product, or service you need.

• You can view details such as dosage, brand, price, and availability.

• For prescription medicines, please have a valid doctor’s prescription ready.

Step 2: Add to Cart

• Click “Add to Cart” for each item you wish to purchase.

• Review your cart to check product names, quantities, and total price.

• You can modify or remove items anytime before checkout.

Step 3: Upload Prescription (if required)

• For prescription-based medicines, upload a clear image or PDF of your prescription.

• Our pharmacist team will verify your prescription before confirming the order.

• Orders without valid prescriptions may be cancelled or delayed.

Step 4: Proceed to Checkout

• After reviewing your cart, click “Proceed to Checkout.”

• Enter your delivery address, contact details, and preferred payment method.

Step 5: Choose Payment Method

We offer multiple secure payment options:

• Cash on Delivery (COD)

• bKash / Nagad / Rocket

• Debit or Credit Card (Visa / MasterCard / Amex)

• Bank Transfer (where applicable)

💡 For prepaid orders, payment confirmation is required before the order is processed.

Step 6: Order Confirmation

• Once your order is placed, you will receive a confirmation SMS and/or email with your Order ID.

• You can use this Order ID to track your order status or communicate with our support team.

Step 7: Order Processing & Verification

• Our pharmacy team verifies your prescription (if applicable), checks stock availability, and prepares your order.

• If any item is unavailable or requires substitution, our team will contact you for confirmation.

Step 8: Delivery

• Orders are delivered according to our Delivery Rules within the estimated time.

• You will receive an update once your order is out for delivery.

• Please check the product condition before accepting the parcel.

3. Order Tracking

You can track your order status by:

• Visiting the “My Orders” section on your account dashboard.

• Clicking the tracking link sent via SMS/email.

• Contacting our support team with your Order ID.

4. Order Cancellation

You can cancel your order:

• Before it has been packed or shipped.

• By contacting our support team through the hotline or email.

• Once shipped, cancellation is not possible — but you may request a return or refund (see our Return & Refund Policy).

5. Important Notes

• Orders for prescription medicines will only be accepted after prescription verification.

• Dactarbari reserves the right to cancel or modify any order in case of:

  • Invalid prescription or payment failure.

  • Unavailability of stock.

  • Violation of platform terms.

6. Customer Support

If you need any help with your order, please contact:
📞 Hotline: +8801810-117100
✉️ Email: [email protected]
🌐 Website: www.dactarbari.com