1. Introduction

Welcome to Dactarbari.com (“we,” “our,” or “us”).
We value your privacy and are committed to protecting your personal information. This Privacy Policy describes how Dactarbari collects, uses, shares, and safeguards your information when you use our website, mobile application, or any related services (collectively, the “Platform”).

By accessing or using our Platform, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use immediately.

2. Content and Purpose

This Privacy Policy explains how Dactarbari Limited (“Dactarbari”) manages personal and sensitive information provided by users while using our Platform.
Our Platform provides healthcare-related services, including online doctor consultations, prescriptions, health records, pharmacy support, and appointment scheduling (collectively referred to as the “Services”).

The purpose of this policy is to ensure transparency about:

• What personal information we collect

• How we use and protect that information

• With whom we may share it

• Your rights as a user regarding your data

3. Information We Collect

Depending on how you interact with Dactarbari, we may collect the following categories of information (“User Information”):

Personal Information

• Full name

• Email address

• Phone number

• Gender and date of birth

• Address and location data

• National ID (if required for verification)

• Account login credentials

Medical Information

• Health records, symptoms, and medical history

• Doctor’s prescriptions or diagnostic reports

• Consultation details and chat logs (for quality and medical record purposes)

Payment Information

• Transaction details (no card numbers are stored)

• Billing and invoice records

Technical Information

• IP address

• Device type and browser

• Operating system

• Access logs and cookies (see below)

4. Cookies and Tracking

Our Platform uses cookies and similar technologies to enhance user experience, improve performance, and analyze usage. Cookies help us:

• Recognize returning users

• Personalize content and advertisements

• Improve site security and navigation

You can control or delete cookies through your browser settings, though some parts of the Platform may not function properly without them.

5. How We Use Your Information

We use your personal and medical data strictly for legitimate healthcare and operational purposes, including:

• To register and manage your user account

• To provide online consultations and healthcare services

• To process payments and generate invoices

• To maintain electronic medical records (EMR)

• To improve our services and user experience

• To contact you for follow-ups, support, or feedback

• To send notifications about appointments, prescriptions, or policy updates

• To detect and prevent fraudulent or unauthorized activity

We do not sell, rent, or trade your personal information.

6. Disclosure and Sharing of Information

We may share your information only in the following cases:

1. With Registered Doctors:
   For providing medical consultations, prescriptions, and healthcare advice.

2. With Service Providers:
   Such as payment gateways, SMS/email providers, or data hosting vendors — all bound by confidentiality agreements.

3. With Legal or Regulatory Authorities:
   When required by law, regulation, or court order.

4. With Your Consent:
   When you explicitly authorize data sharing (for example, to refer to another doctor or lab).

All data shared externally is limited to what is necessary to perform the requested service.

7. Data Retention

Dactarbari retains personal and medical information only as long as necessary for the purposes described above, or as required by law.
When data is no longer needed, we securely delete or anonymize it.

8. Security Practices and Procedures

We use industry-standard security measures, including:

• Data encryption (in transit and at rest)

• Secure servers and access controls

• Regular audits and vulnerability checks

While we take reasonable steps to safeguard your data, please note that no method of internet transmission is completely secure. By using our Platform, you acknowledge these risks.

9. User Rights

You have the following rights regarding your data:

• Access: You can request access to your personal or health information.

• Correction: You can update or correct inaccurate data.

• Deletion: You can request deletion of your account and data (subject to legal retention).

• Withdrawal of Consent: You may withdraw your consent to data collection and processing.

To exercise these rights, please email us at [email protected].

10. Children’s Privacy

Dactarbari services are intended for users aged 18 and above.
Minors may use the Platform only with parental or guardian consent.

11. Changes to This Policy

Dactarbari may update this Privacy Policy periodically. Any significant changes will be communicated via our website or email. Continued use after such updates implies your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

📧 Email: [email protected]
📞 Phone: +8801XXXXXXXXX
🌐 Website: www.dactarbari.com