At Dactarbari.com, we value your trust and aim to ensure complete satisfaction with every order. Our return, replacement, and refund policy has been designed to be fair, transparent, and convenient for all customers.

Return / Replacement Policy

Customers may request a return or replacement under the following conditions:

• The item must be unused, unopened, and in its original condition.
• The product packaging, box, or seal must be intact. Please do not accept the delivery if the package appears tampered with.
• Items marked as “non-returnable” on the product page are not eligible for return.
• Returns are not applicable for temperature-sensitive products such as insulins, vaccines, or refrigerated medicines.
• If you receive a product that is damaged, defective, incorrect, or incomplete, and it meets the above conditions, please contact our Customer Support Team within 7 days of delivery to initiate a return.
• Once approved, replacement products are usually delivered within 24–48 hours inside Dhaka and 5–7 working days outside Dhaka.

Refund Policy

Customers may request a refund under the following circumstances:

• If the received product is damaged, defective, incorrect, wrongly priced, or incomplete.
• Eligible refunds are processed within 1–7 working days. In some cases, processing may take slightly longer.
• If any product is missing from a paid order, a refund will be issued instantly after verification. For other cases, refunds will be initiated once Dactarbari receives the returned item(s).
• Refunds will be credited to the customer’s Dactarbari Wallet. Customers may withdraw the amount using their preferred payment method. For “Cash on Delivery” orders, refunds are available only through bKash.

Claim Policy

To process any return, replacement, or refund claim, customers must provide a clear unboxing video as proof of the claim. This helps us verify the issue quickly and maintain product integrity.

For assistance, please contact our Customer Support via phone or email. We are committed to resolving your concerns with care and professionalism.